1 CAN I CHOOSE BY VARIETY IN THE GROUP/COMBO ?
You can do this in our special WEEKLY AVAILABILITY LIST, and previous confirmation of our sales department.
2 HOW TO PLACE A STANDING ORDER ?
Please contact a sales agent.
3 WHAT IS MY DISCOUNT IF I PLACE A STANDING ORDER ?
Please contact a sales agent
4 HOW I RECOVER MY PASSWORD ?
Please contact with our sales department
PAYPAL AND MAYOR CREDIT CARDS
6 HOW DO I TRACK MY ORDER?
The UPS tracking number will be e-mailed to you on the same day the shipment is sent.
7 IMPORT TAXES?
THE TAXES ARE included in the final Price. Ecuadorian goods have a 6.8% U.S. import fee. That 6.8% tax is a value of trust that you are receiving fresh cut roses.
Greenrose - Blue Label products are shipped with 100% quality guarantee
Quality claims must be made within 24 hours of receiving the order
Quality claims must be sent to:
must include pictures and the bunch bar code. Product claims outside of the 24 hour period are accepted by the customer on an "as is basis." Approved claims will be deducted from the invoice amount on your next shipment. Exclusions to this guarantee include, but are not limited to, damage due to weather conditions. Additional pictures may be asked for or required to help us communicate with the shipper in tracking down the nature of the problem.
9 DELIVERY SCHEDULE
Please see chart below for UPS flight schedule. This will help you calculate your delivery date. You can also change your order delivery date with our Scheduled Delivery option.
The following transit delivery is programed by UPS flights schedules and availability, and subject to seasonal and unforeseeable changes.
BLUE LABEL strives on the perfect arraving time of your product, for which we highly recommend you place your order 1 or 2 days before your product is needed. Delays due to flights and natural complications cannot be anticipated.
ORDER DAY DELIVERY DAY
10 WHERE ARE THE ROSES GROWN ?
Our farms are located in the Cayambe, at the highlands in the Ecuadorian Andes Mountains.
11 ROSE CARE
To care for your Roses; trim the stems at a 45-degree angle, remove the green(discolored outer petals (a.k.a. guard petals, remove the majority of the leaves. Change the water and re-trim the stems every 2 days to maximize vase life.
To help your flowers draw water, cut each stem at a 45-degree angle.